Outstanding customer support and local service
Cummins Allison is committed to keeping your equipment up and running so your organization performs at its best. That’s just one reason why our technicians are noted for their expertise, quick response and friendly customer service.
Rigorous training is regularly conducted at our facilities to ensure that our technicians have the comprehensive product and application knowledge needed to keep your equipment operating at peak efficiency. With 15 offices in Canada and immediate access to local parts inventories, we provide service coverage that is unmatched in the industry.
Service Support includes:
•Over 35 highly-trained local service technicians
•Fifteen sales and service locations with parts inventories
•National Field Service Department
•Cummins Allison Worldwide Service Organization
Cummins Allison branch warehouses and service vehicles are equipped with the parts necessary to complete most repairs on the first visit. Exceptions can be completed on the following business day by placing an emergency part order. Extensive repairs may require that the technician transport the machine to at the nearest Cummins Allison branch location. A loaner machine is provided, if available. We make every effort to minimize your downtime when repairs are needed.
Response time is generally within eight business hours from the time the call is received. Service requests made outside of normal operating hours, including holidays and weekends, are dispatched on the next business day.
Customer service hours are 8 am to 5 pm (EST), Monday through Friday. Technician hours are 8 am to 5 pm (local time).